Refund Policy & Cancellation Policy

Refund Policy

Refunds are applicable if:

  1. Order was cancelled before fulfillment as per the Cancellation Policy.
  2. Order was successfully returned as per the Return Policy.

Please carefully review the respective policies to understand any deductions that may apply to your refund requests.

Once an eligible refund is approved, it undergoes settlement. We strive to initiate eligible refunds within 3-4 business days. Additionally, banks and financial institutions may take an additional 3-7 working days to process the payment. On average, it takes 5-7 business days for a valid refund request to be completed.

Important Points to Note:

  1. If the payment was made through our payment gateway, the refund will be issued in the original method of payment. This cannot be altered.
  2. For BANK TRANSFER and Cash on Delivery (COD) orders, refunds will be processed only to the buyer’s bank account via NEFT/RTGS.
  3. Refunds typically take a working week to reflect in the bank account. We appreciate your understanding and patience.
  4. You will be notified by our support team once the refund has been initiated.
  5. In case of any refund discrepancies, we may request your bank statement or ask you to follow up with your bank.
  6. Signature Computers will not be responsible for delays due to any technical glitches or reasons beyond the control of the organization, including those involving partners and vendors engaged in the transaction and related operations.

For any concerns, feel free to contact us, and we will be happy to assist you.

Cancellation Policy

Cancel Order or Items You can cancel an order anytime before it is dispatched (shipped). After dispatch, you can choose to refuse accepting the order, and it gets refunded once items of the order are returned back at our warehouse, if the payment was already made.

Cancellation charges and process Cancellation is allowed until fulfilment is done. Customer initiated cancellations of prepaid orders attract a flat deduction 2% of order value (5% if International Card, EMI, BNPL, Snapmint) to cover platform costs.

Customer cancels order An order can be cancelled under following situations by customer:

Items in the order are no longer needed Order placed by mistake Wrong or non-compatible items included with the order Found better product or price than in current order To cancel an order or items in an order, login to your account and then head to “My Orders” section. Select the concerned order and click on “Cancel”. Follow the instructions to cancel partial or all quantities in your order.

Please note that “Cancel” option will be disabled after the order has been shipped. In this case you can simply refuse to accept the items when delivery attempts are made. After successful delivery of order, it becomes eligible for replacements. Details in this policy document: Returns & Replacement policy.

For prepaid orders, refund is processed as per cancellation charges, if any, within 3-7 business days.

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